- Customer Information
All orders are shipped within 2 working days using the chosen shipping method.
Currently we offer 2 shipping options for UK delivery only, and the rates are dependant on the delivery postcode. All shipping costs are calculated at check-out.
Should you need to return any product to us, please note that all requests must be made in writing with 48 hours of the time of signature. We will then contact you to discuss returning your product. This does not affect your statutory rights.
If you would like a refund for a product which has not been shipped, please call us on 020 8441 7643 as soon as possible in order to ensure the quickest possible refund of monies paid. Any claims for a refund must be made within 48 hours of the time of signature.
For refunds where a product has already been shipped by the chosen delivery method, we will refund any monies minus shipping costs within 2 working days of receiving the product back in a satisfactory condition.
If you would like to cancel your order, please contact us by telephone on 020 8441 7643, Monday to Friday between 9am and 5pm. Outside office hours, please e-mail us firstname.lastname@example.org .